logo

Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms & Conditions


Terms:

‘Clinic/Premises’ - Place of trading.

‘We, ‘Us’, ‘Derma Aesthetics Limited’ - Derma Aesthetics Limited

‘Staff’. ‘Practitioner’, ‘Aesthetic Practitioner’ - Person’s employed or working on behalf of ‘Derma Aesthetics Limited’.

‘Receipt’s’, ‘Invoices’ - Proof of sale, document outlining monies due to ‘Derma Aesthetics Limited’.


Service & Treatment

Our focus is to ensure we provide an honest and outstanding service to our customer’s/clients. Whilst we strictly ensure our treatments are being administered by appropriately qualified Practitioners, we cannot guarantee any form of result/expectations. As a result, we cannot offer refunds in part, full or be held liable if the results have failed to meet your expectations or due to any complications.


Consultation

Prior to the commencement of any treatment/service, the Practitioner will have a 1-1 consultation with the customer/client to determine suitability and the desired result for the treatment/service.


Bookings / Appointments

In order to secure a booking, customer’s/clients will either be sent a link to pay a deposit. The deposit may be paid when booking an appointment via our booking system. This deposit is non-refundable once paid. If the customer/client needs to amend their appointment, we request that we are notified as soon as possible without delay. It is solely the discretion of ‘Derma Aesthetics Limited’ to reimburse the customer/client of their deposit if they wish to change/cancel their appointment. When a deposit is paid to secure a booking, this is deducted from the final total when paying for any treatment/service. If for any reason the treatment/service is rejected by us after consultation, we may refund the cost of the deposit in part/full. Derma Aesthetics reserves the right to cancel an appointment at any time without notice.


Lateness / No show

We request that the customer/client is on time to their appointment. Arriving late to a pre-booked appointment may result in the deposit being retained by us. If a customer/client is running late to the clinic for their appointment, we humbly request that the client/customer inform us of this. Where possible, we will endeavour to amend the booking time/date without this effecting the deposit. However, this is not guaranteed.

If a client/customer does not show for their booking or refuses treatment, the deposit will be not be refunded. In instances of repeated no show’s or refusal of treatment, ‘Derma Aesthetics Limited’ reserves the right to refuse future bookings/services/treatments.


Consent Forms

Consent and/or any other forms must be completed and signed by the customer/client for every treatment prior to the commencement of the treatment. This may be presented to you prior to the commencement of the treatment or via email after the deposit has been paid and the booking is confirmed.


Refusal to complete/sign the consent form will result in the treatment/service being refused by the Practitioner and the deposit will not be refunded.


If the forms have been sent to the patient prior to the appointment, it is imperative that the patient completes the forms prior to the appointment, failure to do so may result in lost treatment time or the appointment being cancelled or refused.


Aftercare / Post Treatment

Once a treatment has been concluded. The customer/client may receive a document by paper and/or email underlying the precautions and other important information that must be adhered to.

If a client/customer is not satisfied with their treatment/service received, we kindly request that the customer/client contacts us as soon as possible to discuss their options.

In the event of any severe reactions that occur post treatment, the customer/client must seek immediate medical attention and then inform us of this as soon as possible.


Accompanying persons & pets

Any accompanying individuals must be reported to Derma Aesthetics Limited at the time of booking an appointment. Individuals accompanying patient’s under the age of 18 must remain in the reception area under the care of another adult authorised by the patient. If this is not possible, the accompanying individual(s) under the age of 18 must remain with the patient in the treatment room under the care, supervision and responsibility of the patient. Derma Aesthetics Limited reserves the right to refuse entry to any accompanying individuals of any age. This may be for the following reasons: Insufficient staff, disruptive individuals, the Practitioner believes the accompanying individuals may or have been disruptive or the Practitioner does not intend to administer the treatment/procedure for safety, health and/or security purposes. If a treatment/procedure is refused for any of the mentioned reasons, Derma Aesthetics Limited reserves the right to retain the paid deposit. Pets are not permitted on our premises.


Personal Belongings / Jewellery

For certain treatments, it may be required for the customer/client to remove any personal belongings or jewellery from their person. A container will be provided to the customer/client to store them in. Upon completion of the treatment/service the container will be presented to the customer/client to remove their personal belongings or jewellery. The practitioner will not touch the items directly and ‘Derma Aesthetics Limited’ is not responsible for any loss or damage of such belongings.


Payment / Finance

Customer’s/clients will be sent a link to pay a deposit. This may be paid when booking an appointment via our booking system. This deposit is non-refundable once paid. When a deposit is paid to secure a booking, this is deducted from the final total when paying for any treatment/service. Upon completion of treatment/service, the customer/client will be required to pay for the treatment in full by one of our accepted card payment methods or cash. Any discounts/deductions will be reflected on the final receipt/invoice.


If agreed by ‘Derma Aesthetics Limited’, we may offer a payment service to pay in instalment’s/direct debit. The rates, payment frequency and deposit will need to be agreed and ‘Derma Aesthetics Limited’ reserves the right to decline this service to any customer/client.

Currency must be of country of treatment/service in the form of legal tender.


Complaint’s

Our aim is to provide an outstanding service to all our client’s/customer’s. In the event you feel the need to complain, you can do so by telephone, writing or email. The information on how to do this is listed below:

Telephone: +44 208 050 5899

Writing: Derma Aesthetics Limited, 124 City Road, London, EC1V 2NX

Email: Complaints@derma-aestheticsclinic.co.uk

We aim to respond to your complaint within 21 working days providing we have your contact details.